The Salus Engine
Built for the Entire Front Desk. Powered by Every Interaction.
Salus AI agents connect scheduling, intake, insurance, refills, referrals, and billing into one continuous workflow — carrying context across every touchpoint, mastering your protocols, and getting sharper with every call.
The Platform
Every Dimension of Your Practice. One Connected Engine.
Purpose-built for the operational reality of specialty and primary care, Salus's four interconnected agents share a single patient context across every step of the front-desk journey — delivering precision and personalization that deepens with every interaction.
Features
Salus offers:
Secure integration
Safe, API-level connection to your EHR, PMS, and CRM for full context across services, providers, and schedules.
24/7 availability
Calls and texts answered any hour, any day — including nights, weekends, holidays, and overflow during your busiest blocks.
Seamless communication
Call, text, or email — patients pick the channel and Salus carries the same context across all of them.
Customizable voices
We tune personality, accent, and pace so the voice sounds right for your patients and your brand.
Analytics & reporting
Every call scored and summarized: volume, intent, booking rate, escalations, and recovered revenue in one dashboard.
Multiple languages
English, Spanish, Punjabi and Hindi in production — with the same memory and workflows in every language.
The Agents
Four Interconnected AI Agents. One Patient Context.
From scheduling and intake to referrals, billing, and follow-up — every interaction is guided by AI, backed by your protocols, and connected by a shared memory of the patient.
Frontline
AI voice and messaging agents that answer every call, book on your rules, and resolve inquiries across every channel — 24/7, in English and Spanish.
Outreach
Outbound campaigns that reach patients at the right moment to confirm, re-book, close care gaps, and recover revenue — without staff lifting a finger.
Flow
End-to-end workflows across every patient touchpoint — from first intake form to final referral — with zero manual handoffs and every step written to the chart.
Copilot
Real-time context, guidance, and post-call summaries that make every remaining staff member faster, calmer, and more accurate on the calls that still need a human.
Why Salus
Most Platforms Answer Calls. Salus Handles Complexity.
What gives Salus its depth isn't one thing — it's the combination: grounded specialty intelligence, memory that follows the patient across every touchpoint, and onboarding that configures itself to your practice.
Trained on Real Front-Desk Conversations, Not Generic Chat Data.
Every Salus voice pathway is grounded in real specialty scheduling logic, insurance jargon, and clinical intent — not open-web chat data. That means fewer edge-case failures and no confidently-wrong answers on the calls that matter.
Patients Never Have to Repeat Their Story.
Every call, text, and portal message a patient sends builds on the last — language preference, visit history, open tasks, insurance status, and tone all carry through automatically. Every conversation picks up exactly where the last one left off.
Precision Workflows. Configured for Your Practice, Automatically.
Synapse ingests your existing SOPs, EHR templates, decision trees, and call recordings — then combines them with the Salus engine to build workflows tuned to your practice from day one. Manual configuration becomes an automated, auditable launch.
A tale of two front desks
Salus AI vs the status quo
Fully autonomous — no human call-center agent ever picks up
AI-assisted humans answer escalated calls
Escalations ring the physician or office manager directly
Escalations land in a third-party call center
Inbound and outbound live today
Outbound still on the roadmap
Custom LLM memory — every past conversation carried forward
Stateless calls, patients repeat themselves
Truly multilingual, including Punjabi, Hindi and Spanish
English, sometimes Spanish
Insurance verification, prior-auth prep, denial follow-up
Call answering only
Fax intake, classification and routing
Faxes still hit a paper tray
Recall campaigns, billing reminders, review requests
Bolt-on tools, separate invoices
Flat monthly fee, month-to-month
Platform fee plus per-minute, annual lock-in
Runs at every scale — solo clinic to multi-site enterprise
Enterprise-only, minimum provider counts
Enterprise-ready
Runs at every scale — solo clinic to multi-site enterprise.
The same platform a single clinic goes live on in weeks scales to a multi-site organization with central governance, per-site control, and an audit trail on every action.
Multi-site rollout
Stand up one location, prove it, then clone the configuration across every site. Each location keeps its own hours, providers, phone numbers, and triage rules while sharing one patient context.
Central config, local overrides
Set protocols, escalation paths, and recall cadences once at the organization level. Site administrators override only what's genuinely local — no re-implementation per clinic.
Org-wide reporting
Call volume, booking rate, answer time, verification outcomes, and recovered revenue rolled up across the organization and broken down site-by-site and provider-by-provider.
Full audit trail
Every call, decision, escalation, write-back, and configuration change is timestamped and attributable. Exportable for internal audit, payer review, or compliance requests.
Role-based access
Least-privilege access by role and by site. SSO, enforced session policy, and access reviews so PHI exposure stays scoped to who genuinely needs it.
Admin controls
Change protocols, pause a location, adjust escalation thresholds, and approve new workflows from one console — with staged review before anything reaches live patient calls.
First site live, integrated with your EHR
Hours, providers, triage, and escalation
Logged, attributable, and exportable
What Salus does that nobody else does.
The best-funded players in healthcare AI are moving upmarket into hospital systems. Salus is built for the practices they leave behind — with capabilities they haven't shipped.
A custom LLM with real memory
Salus runs on our own model layer, not a stock chatbot. It remembers every prior conversation a patient has had with your practice — what they asked, what was promised, which provider they see, how they like to be reached — and picks up exactly where the last call ended.
Genuinely multilingual
English, Spanish, Punjabi, Hindi and more, on day one — with the same memory and the same workflows in every language. Your patients get answers in the language they actually speak.
Outbound is already deployed
Insurance verification, recall, billing follow-up, no-show recovery and prior-auth chasing all require outbound calls. Most competitors are still building it. Ours is live in production.
Fax, insurance and billing depth
Faxes classified and routed the moment they arrive. Eligibility checked before the visit. Denials worked. Balances followed up. Not a phone toy — an operational layer.
Canadian-first compliance
CDAnet, CDCP and PIPEDA supported alongside HIPAA. US platforms can't answer a CDCP coverage question. We built for it.
Flat pricing, month-to-month
One predictable monthly number covering inbound, outbound, verification, fax, billing and recall. No per-minute surprises, no two-year contract.
Coming soon
On the roadmap.
Published so you know where this goes. These are planned, not shipped — everything above this section is live today.
Predictive Patient Intelligence
Forecast no-shows, care gaps and revenue leakage before they happen, then act on them automatically.
Autonomous Prior Authorization
End-to-end prior auth — submission, follow-up and appeal — handled without a staff member in the loop.
Patient Outcome Tracker
Longitudinal outcome tracking tied back to the conversations and follow-ups that produced them.
Autonomous Insurance Interface
Direct machine-to-machine negotiation with payer systems for eligibility, claims and appeals.
Chart Intelligence Layer
Payer-side clinical documentation intelligence aligned to CMS and utilization-management requirements.
Salus delivers:
More revenue without more headcount
Captured calls, filled cancellations, and closed care gaps — without another front-desk hire.
Engagement on patient timelines, not staff timelines
Patients book, reschedule, and ask questions at 11pm on a Sunday and still get a real answer.
A better experience for patients and providers
No hold music for patients. No triage backlog for your team. Every interaction documented in the chart.
Outcomes
What We're Deploying For Right Now.
Salus is in active deployment at Florida Cardiopulmonary Center. The numbers below reflect what the engine is engineered to deliver, and what we're actively measuring in the field — not a marketing average.
Salus is early. We are not going to invent stats we haven't earned. The FCC number above is measured in production with Dr. Ahuja against his own operational baseline — we'll keep publishing results as they land, and we won't add another practice's logo to this page unless they actually run on Salus.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.