FAQ
Everything you'd ask on the call.
Integration, compliance, pricing, and what actually happens in the first month.
The basics
Salus answers your inbound calls and texts 24/7, books and reschedules appointments directly in your EHR, verifies insurance, handles refill and records requests, runs reminders and recalls, and escalates anything clinical to your staff with full context.
Integration & setup
eClinicalWorks is live in production. Jane, Athena, Epic, NextGen, DrChrono, and Dentrix are supported on request through API or secure integration.
Security & compliance
Yes. BAAs signed on day one, encryption in transit and at rest, US-hosted PHI, least-privilege access, and a timestamped audit trail of every interaction.
Pricing & results
Per-location monthly pricing based on call volume and the workflows you turn on, with multi-site pricing for groups. Book a call and we'll scope it against your actual volume.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.