What's Included
Everything a Front Desk Does — Handled.
24/7 Voice Coverage
Every call answered under two rings, day or night, in English or Spanish.
Human Escalation Team
Complex calls warm-transferred to trained Salus clinical ops staff, not voicemail.
Direct EHR Write-Back
Bookings, intake, and notes land in your EHR — no double entry.
Weekly Performance Reviews
A dedicated CSM meets weekly to tune scripts, routing, and outcomes.
Payer & Auth Verification
Eligibility and prior auth checked before the visit is confirmed.
Custom Workflows
Sensitive intake, cash-pay flows, VIP protocols — configured to your practice.
How It Works
AI First. Humans Where It Matters.
Call arrives
Salus AI answers instantly, identifies the patient, and understands intent.
AI resolves what it can
Booking, rescheduling, refill requests, directions, intake — closed on the call.
Human takes the edge cases
Clinical questions, insurance disputes, and complaints route to Salus Concierge staff.
Everything written back
Transcript, structured data, and outcome sync to your EHR and dashboard.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.