How It Works
Four steps. Every call. Every time.
Denial or balance identified
New denial or aging balance flagged in the workqueue the day it appears.
Triaged by reason and value
Denials sorted by root cause; balances sorted by aging and probability of collection.
Worked automatically
Denials rebilled, appealed, or flagged for staff. Patients called with balance options.
Documented in the chart
Every action, contact, and outcome logged. Compliance-ready audit trail.
In Practice
Real billing & denial follow-up scenarios.
Denial Triage & Rework
Every denial flagged the day it comes back — with reason code, CPT, and payer. Corrective actions run automatically where safe (missing modifiers, timely filing) and route to your biller with a clean packet when human judgment is needed.
Patient Balance Conversations
Aging balances get called with friendly, compliant balance conversations — payment plans, card-on-file, or hardship referrals. Not a robo-collections call; a real conversation that collects.
Aging Bucket Cleanup
The 90+ bucket that never gets touched? Salus works it on a schedule. Old balances resolved or written off with documented rationale — no more silent revenue leaks.
Works With Your Existing System
No rip-and-replace.
Salus writes back to the EHR you already run on. eClinicalWorks is in production; more integrations available on request.
FAQ
Common questions.
No — it removes the volume work. Your billers focus on complex cases, appeals, and payer negotiations.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.