How It Works
Four steps. Every call. Every time.
A call comes in
Patient dials your practice number. Salus picks up in under two rings — day, night, weekend, holiday — with your practice's voice.
Salus identifies intent
New patient, follow-up, refill, imaging result, complaint. No IVR trees. Understood in one natural exchange.
Availability checked in real time
Provider preferences, visit-type rules, prep requirements, and open slots are checked against your live EHR calendar.
Booked directly into your EHR
The appointment is written to the chart within seconds. Confirmation text goes out immediately with prep instructions.
In Practice
Real appointment scheduling scenarios.
New Patient Booking
First-time caller? Salus collects demographics, insurance, and reason for visit conversationally — no 12-page intake PDF — verifies eligibility in real time, matches them to the correct provider and visit type, and books the appointment. A welcome text with intake link goes out immediately.
Existing Patient Rescheduling
Salus recognizes the caller against the chart, pulls their upcoming and past visits, and offers reschedule slots with the same provider — or a same-day alternative if it's urgent. The change writes back to the EHR instantly and the old confirmation is cleaned up.
Overflow During Peak Hours
Lunch-hour rush, Monday morning, snow-day surge — the moment your staff is already on other lines, Salus catches every overflow call with the same voice quality and clinical context. No queue. No voicemail. No lost patient to a competitor down the street.
Works With Your Existing System
No rip-and-replace.
Salus writes back to the EHR you already run on. eClinicalWorks is in production; more integrations available on request.
FAQ
Common questions.
During implementation, we map every visit type, provider preference, prep requirement, and booking rule your practice runs on — new-patient vs follow-up windows, provider blocks, imaging prep, everything. Salus operates within your exact rules, not a generic template.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.