How It Works
Four steps. Every call. Every time.
After-hours call comes in
10pm, Saturday, Christmas morning — Salus picks up in under two rings.
Urgency scored
Routine question, urgent symptom, or emergent red flag — decided in seconds.
Routed to the right destination
Book it, warm-transfer to on-call, or provide emergency guidance.
Documented for the morning
Full transcript and disposition waiting for your team when clinic opens.
In Practice
Real after-hours coverage scenarios.
24/7 Answer, Zero Voicemail
Every after-hours call answered in under two rings — nights, weekends, holidays, snow days. No 'we're closed, leave a message' voicemail bleeding new-patient leads to the practice down the street.
On-Call Warm-Transfer
Urgent symptoms warm-transfer to the on-call provider with the triage rationale attached — never a cold hand-off, never a patient re-telling the whole story from the start.
Morning-Ready Documentation
When clinic opens, your team walks in to a clean disposition of every overnight call — booked, escalated, or resolved — with full transcripts. No detective work, no missed callbacks.
Works With Your Existing System
No rip-and-replace.
Salus writes back to the EHR you already run on. eClinicalWorks is in production; more integrations available on request.
FAQ
Common questions.
For most calls, yes. Your on-call provider is only pulled in when clinical judgment or a warm-transfer is genuinely needed.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.