How It Works
Four steps. Every call. Every time.
Cadence tuned to visit type
New consult, follow-up, procedure — each gets a different reminder rhythm and channel.
Reminder sent
SMS-first for most, voice for elderly patients or unconfirmed. Prep instructions included with every message.
Patient replies naturally
Confirm, cancel, or reschedule by texting back. No 'call us to confirm.' Cancellations trigger waitlist fill immediately.
EHR updated instantly
Every confirmation, reschedule, or cancellation writes back to the chart in real time.
In Practice
Real appointment reminders scenarios.
Visit-Aware Reminder Cadence
A new-patient cardiology consult gets a different rhythm than a routine derm skin check. Salus tunes timing, channel, and content to visit type, provider, and patient history — including prep instructions the patient actually needs.
Two-Way Conversational Replies
Patients confirm, cancel, or reschedule by texting back. Salus handles the conversation naturally — no 'press 1 to confirm.' If they ask a question, Salus answers or escalates cleanly.
Cancellation → Waitlist Fill
The moment a cancellation hits, Salus texts the waitlist in priority order. First to confirm gets the slot. Empty chairs fill in minutes, not days — with every action logged to the chart.
Works With Your Existing System
No rip-and-replace.
Salus writes back to the EHR you already run on. eClinicalWorks is in production; more integrations available on request.
FAQ
Common questions.
Configurable per practice. Typical cadence: 7-day, 2-day, and 4-hour — with SMS-to-voice escalation if unconfirmed.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.