How It Works
Four steps. Every call. Every time.
Visit completes
Post-visit trigger fires the moment the encounter is closed.
Satisfaction check
Patient asked a single non-scripted question. Response scored.
Happy patients → Google
Satisfied patients get a direct link to leave a Google review.
Unhappy patients → private feedback
Anyone unhappy is routed to your practice manager privately — before they write a public review.
In Practice
Real review generation scenarios.
Satisfaction-Aware Routing
Every post-visit patient gets one honest question. Satisfied patients land on your Google review page in one tap. Unsatisfied patients route to a private feedback conversation with your practice manager.
Google Presence, Compounding
Practices running Salus review generation typically see 3–5x their previous review pace within 60 days — with a higher average star rating because unhappy patients aren't posting publicly first.
Feedback That Actually Reaches You
Private feedback lands in your inbox with the encounter, the provider, and the patient's issue — actionable, not a generic 'we're sorry' loop.
Works With Your Existing System
No rip-and-replace.
Salus writes back to the EHR you already run on. eClinicalWorks is in production; more integrations available on request.
FAQ
Common questions.
Every patient can leave a public review if they choose — Salus just doesn't proactively promote unhappy patients toward a public link. Fully compliant with Google's guidelines.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.