How It Works
Four steps. Every call. Every time.
Call goes unanswered
Even one ring past your greeting is a risk. Salus watches every one.
Text-back fires in under 30 seconds
'Sorry we missed you — want to book online or have us call back?'
Two-way conversation
Patient can book from the SMS, ask a question, or request a callback. Salus handles all three.
Logged to the chart
Every conversation and outcome writes back to the EHR.
In Practice
Real missed-call text-back scenarios.
Sub-30-Second Text-Back
The moment a call goes unanswered, Salus fires a personalized SMS. Not a generic 'we missed you' — a real offer to book, callback, or answer a question. Independent practices lose 15–25% of new-patient leads to unanswered calls; text-back closes the gap.
Book Directly From the Text
Callers can pick a slot right from the SMS thread — no login, no download, no 'call us back later.' The visit lands in the EHR with the same rules as an inbound-call booking.
Two-Way Conversational Handling
Text back a question and Salus answers — hours, directions, refills, appointment inquiries — with the same human-quality voice as your live line. Everything logged to the chart.
Works With Your Existing System
No rip-and-replace.
Salus writes back to the EHR you already run on. eClinicalWorks is in production; more integrations available on request.
FAQ
Common questions.
Salus honors opt-outs immediately, and every message includes a compliant STOP option.
EHR & PM Integrations
We integrate with every EHR across North America.
Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.