Deployed · Live

Our Deployment at FCC.

Built shoulder-to-shoulder with Dr. Ratan Ahuja and the FCC team — an independent cardiology and pulmonology practice serving Southwest Florida. Live in production and measured.

Florida Cardiopulmonary Center
Status · Live in Production
~$100K/mo
Measured Monthly Impact
Combined savings on front-desk staffing and recovered revenue from no-show recall, insurance verification, and denial follow-up — measured across FCC's live Salus deployment.
Ratan Ahuja, MD
Florida Cardiopulmonary Center
Cardiology
Specialty
Referral triage, stress-test scheduling, device follow-up, and post-cath recall — running in production today.
Live
Deployment
Salus is handling inbound calls, reminders, and follow-up for FCC in production. Our final client — full focus, deep partnership.

How We're Framing This

Real. Measured. Live.

FCC isn't a pilot or a projection — Salus is live in production at Florida Cardiopulmonary Center today. The ~$100K/month figure is the measured combined impact: front-desk staffing replaced, no-shows recovered, insurance verified in real time, and denials worked automatically. Dr. Ahuja is our final client. We're not chasing the next logo — we're going deep, running the front desk, and shipping every improvement straight into a live cardiology and pulmonology practice.

The Deployment

What Salus Runs at FCC.

01

Discovery

Two weeks embedded with FCC's front-desk team. We recorded call patterns, mapped referral sources, walked through their eClinicalWorks workflows, and documented every escalation path a receptionist takes on a normal Tuesday.

Discovery
Live-Call Testing
Live · Salus Engine
Shadow ModeTranscript OKReviewed
02

EHR Integration

Live bi-directional integration with FCC's eClinicalWorks environment. Every appointment Salus books, every insurance check it runs, every note it writes shows up in the chart within seconds.

EHR Integration
EHR Sync
Live · Salus Engine
Chart UpdatedNote SignedPHI Encrypted
03

Live Call Handling

Salus answers FCC's inbound calls in production today — booking, verifying insurance, routing clinical questions, and text-backing missed calls. Transcripts are reviewed daily with FCC's clinical ops lead and edge cases flow directly into training.

Live Call Handling
Inbound Call
Live · Salus Engine
<2s AnswerIntent · RefillVerified Patient
04

In Production

Full production coverage of inbound calls, missed-call text-back, appointment reminders, and denial follow-up. Measured savings and recovered revenue tracked weekly with FCC leadership.

In Production
Salus Engine
Live · Salus Engine
SalusReal-timeHIPAA

Every Service. One Front Desk.

Salus runs the full care journey.

From the first inbound call to insurance verification, triage, reminders, and denial follow-up — every workflow the front desk touches, Salus handles live in production today.

Explore Now
Appointment Scheduling
Every call answered in under two rings, booked directly into the EHR.
Intelligent Triage & Routing
Clinical urgency scored on the call, routed to the right provider or escalation path.
Patient Intake
Demographics, insurance, history, and consent — captured before the patient arrives.
After-Hours Coverage
Nights, weekends, holidays — never let a call go to voicemail again.
Proactive Patient Outreach
Care-gap closure, annual wellness recall, chronic-care follow-up — outbound, at scale.
Medication Refill
Refill requests triaged, verified against the chart, routed to the correct provider.
Referral Automation
Inbound referrals triaged, insurance-checked, and booked without a coordinator.
Payment Resolution
Patient balance conversations that collect — friendly, compliant, and documented.
Task Management
Every incoming task auto-classified, prioritized, and routed to the right staff queue.
Insurance Verification
Real-time eligibility, benefits, and prior-auth flags before the visit.
Appointment Reminders
Multi-channel reminders — voice, SMS, email — with confirmation write-back.
No-Show & Recall
Fill cancellations from the waitlist automatically, recall overdue patients.
Billing & Denial Follow-Up
Chase denials, patient balances, and outstanding claims without a biller.
Review Generation
Post-visit review requests routed only to satisfied patients.
AI Clinical Scribe
Ambient note capture, coded and structured into the encounter.
Missed-Call Text-Back
Auto-text any missed caller within seconds with booking or callback options.
Appointment Scheduling
Every call answered in under two rings, booked directly into the EHR.
Intelligent Triage & Routing
Clinical urgency scored on the call, routed to the right provider or escalation path.
Patient Intake
Demographics, insurance, history, and consent — captured before the patient arrives.
After-Hours Coverage
Nights, weekends, holidays — never let a call go to voicemail again.
Proactive Patient Outreach
Care-gap closure, annual wellness recall, chronic-care follow-up — outbound, at scale.
Medication Refill
Refill requests triaged, verified against the chart, routed to the correct provider.
Referral Automation
Inbound referrals triaged, insurance-checked, and booked without a coordinator.
Payment Resolution
Patient balance conversations that collect — friendly, compliant, and documented.
Task Management
Every incoming task auto-classified, prioritized, and routed to the right staff queue.
Insurance Verification
Real-time eligibility, benefits, and prior-auth flags before the visit.
Appointment Reminders
Multi-channel reminders — voice, SMS, email — with confirmation write-back.
No-Show & Recall
Fill cancellations from the waitlist automatically, recall overdue patients.
Billing & Denial Follow-Up
Chase denials, patient balances, and outstanding claims without a biller.
Review Generation
Post-visit review requests routed only to satisfied patients.
AI Clinical Scribe
Ambient note capture, coded and structured into the encounter.
Missed-Call Text-Back
Auto-text any missed caller within seconds with booking or callback options.

Ready?

Get Your Front Desk Back.

Book a 30-minute demo. We'll walk through your call flow, EHR, and staffing costs, and show you exactly what Salus would run for your practice.

EHR & PM Integrations

We integrate with every EHR across North America.

Epic, Cerner, Athena, eClinicalWorks, Jane, OSCAR, TELUS Health — if your practice runs on it, Salus writes back to it.

Epic logoEpic
Oracle Health (Cerner) logoOracle Health (Cerner)
Athenahealth logoAthenahealth
eClinicalWorks logoeClinicalWorks
NextGen Healthcare logoNextGen Healthcare
Allscripts / Veradigm logoAllscripts / Veradigm
MEDITECH logoMEDITECH
Greenway Health logoGreenway Health
DrChrono logoDrChrono
Kareo / Tebra logoKareo / Tebra
AdvancedMD logoAdvancedMD
CareCloud logoCareCloud
Practice Fusion logoPractice Fusion
ModMed logoModMed
Nextech logoNextech
Compulink logoCompulink
Amazing Charts logoAmazing Charts
Office Ally logoOffice Ally
Jane App logoJane App
OSCAR EMR logoOSCAR EMR
TELUS Health logoTELUS Health
PointClickCare logoPointClickCare
WebPT logoWebPT
Elation Health logoElation Health
InputHealth logoInputHealth
Accuro EMR logoAccuro EMR
Epic logoEpic
Oracle Health (Cerner) logoOracle Health (Cerner)
Athenahealth logoAthenahealth
eClinicalWorks logoeClinicalWorks
NextGen Healthcare logoNextGen Healthcare
Allscripts / Veradigm logoAllscripts / Veradigm
MEDITECH logoMEDITECH
Greenway Health logoGreenway Health
DrChrono logoDrChrono
Kareo / Tebra logoKareo / Tebra
AdvancedMD logoAdvancedMD
CareCloud logoCareCloud
Practice Fusion logoPractice Fusion
ModMed logoModMed
Nextech logoNextech
Compulink logoCompulink
Amazing Charts logoAmazing Charts
Office Ally logoOffice Ally
Jane App logoJane App
OSCAR EMR logoOSCAR EMR
TELUS Health logoTELUS Health
PointClickCare logoPointClickCare
WebPT logoWebPT
Elation Health logoElation Health
InputHealth logoInputHealth
Accuro EMR logoAccuro EMR